We use Jane, a secure platform for scheduling, video sessions, and paperwork. Choose your therapist, find a time that fits, and complete your intake forms…all before your first session.
Create your Jane account. It takes less than a minute.
Choose your therapist and service. You’ll see all available times.
Confirm your booking. Jane emails you a confirmation and any intake forms you need to fill out before your session.
Get reminders. You’ll receive automatic text and email reminders 24–48 hours before each appointment.
Join your session. For online appointments, click Begin in your Jane account to start your secure video call.
Manage everything in one place. View upcoming sessions, update billing info, download receipts, or cancel/reschedule.
Find out how to access support, book appointments, and more.
Yes. Creating a Jane account lets you see available times, complete intake forms, and receive secure reminders. It takes less than a minute, and you only do it once.
Completely. Jane is built for healthcare and follows all privacy laws (PIPEDA, PHIPA, and HIPAA). Everything you enter — forms, contact details, payment info — is encrypted and stored securely.
Absolutely. When you open the Jane booking page, you’ll see all therapists and services. Select who you’d like to see and choose the time that works best for you.
Jane automatically emails you a confirmation once you book. You’ll also get reminders by email or text (if you opt in) before your appointment.
Log into your Jane account anytime to manage your bookings. You’ll see options to move or cancel an appointment within the clinic’s cancellation policy window.
You’ll receive a confirmation email and any intake forms that need to be filled out before your first session. You can complete them securely through Jane on your phone or computer.
For telehealth appointments, log into your Jane account a few minutes before your session and click Begin next to your appointment. Jane will open a secure video window right in your browser — no software downloads needed.
Yes. Jane works smoothly on mobile browsers. Just make sure your camera and microphone are enabled.
All of your receipts and statements are saved in your Jane account under Billing. You can download them anytime for insurance or taxes.
If you can’t access your account or need help with booking, send an email to admin@throughtherapy.ca. For technical issues with Jane itself, visit Jane’s support link.
Schedule your first therapy session today.
